Yes, we issue refunds of fiat, when applicable. We don't issue refund of crypto coins. Once the trade is successful, no refund can be issued.

Yes, you can close your Coindenex account anytime. You will get the chance to withdraw your cryptocurrency before closing the account.

We accept the post used method in your country at this stage. See our available methods, depends on your residence.

Yes, All residence from an Embargoed country and the U.S.A. will not be accepted.

No, there is no limit on the amount of referrals. See the applicable terms and conditions of the Referral Program.

No, it is not allow to have multiple account for referrals. Any misuse of the Referral Program will be seen as a breach of the term of use.